Reference

Legal Terms That Protect Your Account

When you open an account on hoki500, your access, deposits and withdrawals operate within a defined legal framework.

Account Access & EligibilityData Protection & RetentionWithdrawal & Fund VerificationPayment Method Compliance
Explore the Lobby Read FAQ
hoki500 Legal Terms That Protect Your Account
LEGAL ASSISTANCE

Reach Our Policy and Compliance Team

Email Support Send legal or account-access queries to our compliance inbox. Response time is typically 24 to 48 business hours for inquiries about data requests, account closure or policy clarification.
Live Chat (Jakarta Hours) Our support desk in Jakarta operates Monday to Friday, 09:00–18:00 WIB. Chat agents can answer questions about account terms, data retention requests, or help you escalate a concern to the legal team.
Account Settings Manage your legal preferences, data sharing choices and communication settings directly in your account dashboard. Head to Settings > Privacy and Legal to review or update how your information is used.
SECURITY & DATA HANDLING

How We Protect Your Legal Rights and Data

Data Encryption

All personal and payment data transmitted to hoki500 is encrypted using industry-standard HTTPS protocols. Your account credentials and deposit history are stored on secured servers with access restricted to authorised personnel only.

Retention Policy

We retain your account data for the active period of your membership plus three years after closure for compliance and dispute resolution. You may request deletion of non-essential data at any time via the Account Settings panel.

Withdrawal Verification

Before processing any withdrawal, we verify your identity and account status. Funds return to your original DANA, OVO, GoPay or QRIS wallet within one to three business days depending on your payment provider's processing schedule.

Cookie & Tracking Policy

hoki500 uses cookies to maintain your login session, remember your lobby preferences and detect suspicious account activity. You can manage cookie preferences in your browser settings; blocking certain cookies may affect lobby functionality.

Third-Party Sharing

We do not sell your personal data to advertisers or third parties. We share only the minimum required information with payment processors, fraud-detection services and legal authorities where local law permits.

Request Your Data

You have the right to request a copy of all personal data we hold about you. Submit your request via Settings > Privacy or email our compliance team; we will provide a downloadable file within 14 business days.

Your Legal Questions Answered

When you close your account, we freeze withdrawals and mark the account as inactive. Your personal data is retained for three years for compliance purposes. Any remaining balance is returned to your original payment method upon request. You can reactivate your account within a defined window by contacting our support team.

You can request deletion of non-essential personal data such as gaming history and cookies through your Account Settings > Privacy panel. Core information — your name, phone number and identity document — is retained for three years after account closure as required by local law. Submit a formal data-deletion request via email for expedited handling.

Yes. hoki500 uses HTTPS encryption for all payment transmissions. We do not store your wallet password or PIN. Payment details are tokenised and processed only by the payment provider's secure gateway. Your DANA, OVO, GoPay or QRIS account remains controlled entirely by you.

Withdrawals are processed after account verification, usually within one to three business days depending on your payment provider. We verify your account status, confirm no disputes are pending, and check for suspicious activity. Funds return to the original DANA, OVO, GoPay or QRIS wallet you used for deposits.

If your account is suspended for review, you retain the right to withdraw your funds once verification is complete. We notify you via email within 24 hours with the reason and a timeline for resolution. You can appeal a suspension through live chat or email our legal team with supporting information.

We do not sell your data to advertisers or third-party gaming platforms. We share only essential information with payment processors, fraud-prevention services and legal authorities where local law permits. You can review our sharing policy in your Account Settings > Privacy section.

Contact our support team via live chat or email with details of the disputed transaction. We investigate within five business days and respond with findings. If the issue involves your payment provider, we provide documentation to support your claim with DANA, OVO, GoPay or QRIS. Unresolved disputes are escalated to our compliance team.

Related Pages

hoki500 Indonesia About Us Register hoki500 Login FAQ