Reference

How We Protect Your Account and Payment Information

When you open an account with hoki500, your personal data—from your login details to your DANA, OVO, GoPay or QRIS payment history—stays encrypted and under our direct control.

Encryption on every deposit and withdrawalNo third-party data sharing without your consentYour data request answered within 7 business days
Explore the Lobby Read FAQ
hoki500 How We Protect Your Account and Payment Information
GET IN TOUCH

Contact Us About Your Privacy

Live Chat Open the chat widget in your account lobby during support hours and ask about your data, privacy settings or data requests. Our team in Jakarta and Surabaya responds in under five minutes on weekday mornings.
Privacy Request Email Email [email protected] with your account username and a description of what you'd like to know or change. We'll send you a confirmation within one business day.
Account Settings Go to your account page, select Privacy & Data, and you'll see options to download your data, update your contact details or request permanent deletion.
HOW WE KEEP IT SAFE

Security and Retention Standards

Encryption Standard

Every deposit via DANA, OVO, GoPay or QRIS moves through SSL-encrypted channels. Your payment details are never logged on our servers; your wallet provider holds that data separately.

Cookie Usage

We use session cookies to keep you logged in and analytics cookies to track which games and payment methods players use most. You can disable non-essential cookies anytime in your browser settings.

Account Access Control

Two-factor authentication (SMS or email code) is available on your security settings page. Enable it to prevent unauthorised login attempts to your hoki500 account.

Data Retention

Your active account data stays with us as long as you're registered. If you delete your account, we remove personal records after 24 months to comply with financial audit requirements.

Third-Party Sharing

We share minimal data—only account verification status and transaction totals—with payment processors like DANA, OVO, GoPay and QRIS. We never sell contact details to marketers.

Policy Changes

If we update this privacy policy, we'll email you 14 days in advance and post the change in your account lobby. You can always request a copy of the full policy history.

Privacy Policy Frequently Asked

Yes. Go to your account settings, select Privacy & Data, then click Download My Data. We'll compile your name, email, phone, address, login history, game sessions and all payment records into a single file within 7 days. You'll receive an email with a secure download link.

No. We keep your contact details inside hoki500 only. We share your email address with our payment processors (DANA, OVO, GoPay, QRIS) only to process your deposits and withdrawals. We never lease your data to advertisers or third-party marketers.

Your personal records are flagged for deletion immediately, but we retain transaction logs and account information for 24 months to satisfy Indonesian financial regulations. After that, we erase everything. You can request early deletion by emailing [email protected] with your username.

We don't store your wallet credentials at all. When you deposit, DANA, OVO, GoPay or QRIS processes the transaction on their secure servers. We only receive a confirmation token. Our servers never see your payment method details, so even a hoki500 data breach wouldn't expose your wallet.

Yes. Cookies that remember your login and language are essential, but you can disable analytics and marketing cookies in your browser settings or in our Privacy & Data panel. Disabling them won't affect gameplay, only our ability to see which games are most popular.

No. hoki500 is a standalone brand. We don't share your account details, email or phone number with sister sites, affiliates or promotional partners. Your data stays within our platform. If we ever merge or sell, you'll receive written notice and an option to delete your account.

Contact our live chat immediately or email [email protected] with your username and the date you noticed unusual activity. We'll freeze your account within minutes, verify your identity, and walk you through resetting your password and enabling two-factor authentication.

Related Pages

hoki500 Indonesia hoki500 Login hoki500 Casino Register About Us